Product Information & Care
Discover what makes our products special — from materials and craftsmanship to care tips and restocks.
Where are Quite Cozy products made?
Where are Quite Cozy products made?
We source from trusted makers around the world, with a focus on craftsmanship, quality materials, and ethical production. We note origin on the product page when it’s helpful; if it isn’t listed and you’d like to know, just ask Support@QuiteCozy.com.
How do I know which size to choose?
How do I know which size to choose?
Each product includes detailed sizing information in the Product Details section. For robes and apparel, we also note whether the fit is relaxed, true to size, or oversized. If you’re between sizes or unsure, choose the larger size for a cozier fit.
Are your robes and loungewear unisex?
Are your robes and loungewear unisex?
Some styles are unisex, while others are designed specifically for women or men. Each product page specifies the sizing type (for example, Women’s, Men’s, or Unisex) to help you select the right fit.
What materials do you use?
What materials do you use?
We prioritize premium, soft, and durable fabrics — from fleece and flannel to cotton, wool, and bamboo blends. The exact materials are listed under Product Details on each product page.
How should I wash and care for my items?
How should I wash and care for my items?
Care instructions are listed in the Product Details section of every product page and are included on most product tags. Most items can be machine washed on a gentle cycle and tumble dried on low, but always follow the specific care instructions for best results.
Will my blanket or robe shed or pill?
Will my blanket or robe shed or pill?
Some shedding or pilling can occur with new plush fabrics — this is normal and will lessen after the first few washes. Following the care instructions and avoiding fabric softeners will help maintain softness and reduce shedding.
Do you offer fabric swatches or samples?
Do you offer fabric swatches or samples?
Not at this time. However, our detailed product photos and descriptions are designed to help you shop with confidence. If you have questions about texture or weight, our support team is always here to help.
Do you restock sold-out items?
Do you restock sold-out items?
Yes, whenever possible! Some of our products are limited releases from small-batch makers while others are regularly stocked items. You can always click “Notify Me When Available” on any sold-out item to receive an alert if it returns to stock.
Ordering & Payment
Everything you need to know before placing your order, from accepted payments to taxes and order updates.
How can I place an order?
How can I place an order?
Add your favorite items to your cart, then proceed to checkout when you’re ready. You can check out as a guest or create an account for easier future orders.
What payment methods do you accept?
What payment methods do you accept?
We accept all major credit and debit cards, Shop Pay, Apple Pay, Google Pay, Amazon Pay, PayPal Wallet, and other secure payment methods shown at checkout.
When is my payment processed?
When is my payment processed?
Your card or payment method is authorized when you place the order and charged once your order is confirmed. Pre-authorization holds may temporarily appear on your account before final capture.
Will I receive an order confirmation?
Will I receive an order confirmation?
Yes. You’ll receive an email confirmation shortly after placing your order. Once your order ships, we’ll send another email with your tracking number.
Can I change or cancel my order?
Can I change or cancel my order?
Orders are processed quickly. Contact Support@QuiteCozy.com as soon as possible after ordering, and we’ll do our best to help if the order hasn’t yet been fulfilled.
Do you charge sales tax?
Do you charge sales tax?
Yes. Sales tax is collected where required by law — always for orders shipped within Washington State, and in other states or provinces where our sales meet local thresholds. The exact tax amount appears at checkout before you complete your purchase.
What currency will I be charged in?
What currency will I be charged in?
Prices automatically display in your local currency. Customers in the United States see prices in USD and pay in USD at checkout. Customers in Canada see prices in CAD and pay in CAD at checkout.
Can I use discount codes or gift cards?
Can I use discount codes or gift cards?
Yes. You can enter a valid discount code or gift card at checkout. Discount codes cannot be applied to previous orders or combined with other offers unless specified.
Shipping & Delivery
Learn how and when your order ships, where we deliver, and how to track your package.
When will my order ship?
When will my order ship?
Most orders are fulfilled the next business day and ship the following business day, so they typically leave our facility within 2 business days.
How long does delivery take?
How long does delivery take?
Most orders ship within 2 business days. Delivery time depends on your location — typically 1–5 business days within the United States and 3–7 business days to Canada (from the ship date). Transit estimates aren’t guaranteed.
How much is shipping?
How much is shipping?
Shipping is free on eligible orders that meet our minimum purchase threshold. Orders below that amount ship for a simple flat-rate fee, shown at checkout before you place your order.
Where do you ship from?
Where do you ship from?
All orders ship from North Bend, Washington, United States.
Do you ship to PO Boxes?
Do you ship to PO Boxes?
No. UPS doesn’t deliver to PO Boxes (including APO/FPO/DPO), so a street address is required.
Do you ship internationally?
Do you ship internationally?
We currently ship to the United States and Canada only.
How do I track my order?
How do I track my order?
You’ll get a shipping confirmation email with your UPS tracking number. You can also view tracking anytime in your Quite Cozy account under My Orders; if your order ships in multiple packages, each package has its own tracking number. You may receive automatic “Out for Delivery,” “Delivered,” or “Shipping Update” alerts when available.
Will everything ship together?
Will everything ship together?
Sometimes we ship in multiple packages to protect items and ship efficiently. There’s no extra cost to you, and each package has its own tracking number.
Do you require a signature at delivery?
Do you require a signature at delivery?
For certain orders (for example, high-value or at-risk shipments), we may require a signature at our discretion. If required, you’ll see this noted in your tracking.
Can I change my shipping address after ordering?
Can I change my shipping address after ordering?
We can update an address any time before an order is fulfilled. Once fulfilled/shipped, carriers can’t reroute packages; if a package is returned to us due to an address issue, we can reship to a corrected address for the applicable flat-rate fee.
My tracking says “Delivered,” but I don’t have the package — what should I do?
My tracking says “Delivered,” but I don’t have the package — what should I do?
Please check with household members and neighbors first, then email Support@QuiteCozy.com within 7 days of the delivery scan so we can help investigate with the carrier.
What if my order arrives damaged?
What if my order arrives damaged?
Email Support@QuiteCozy.com within 7 days of delivery with photos of the packaging and item. We’ll make it right per our Returns & Exchanges Policy.
Returns & Exchanges
Find out how to start a return or exchange, what qualifies, and how refunds or store credit are handled.
What is your return policy?
What is your return policy?
Returns are accepted within 30 days of delivery, as shown on the carrier’s delivery scan. Items must be new, unused, and in original packaging with tags attached.
How do I start a return?
How do I start a return?
Log in to your Quite Cozy account, select the order, and start a return request. If you checked out as a guest, you can still start a return using your order number and email address on our website.
Is there a return shipping fee?
Is there a return shipping fee?
Yes. A flat rate return shipping fee is deducted from your refund to cover the cost of the prepaid shipping label. The exact amount appears before you confirm the return. If your item is damaged, defective, or we made an error, we cover the return shipping cost.
How are returns handled for Canada?
How are returns handled for Canada?
Canadian returns use a higher flat rate return shipping fee due to cross-border shipping costs. The exact amount is displayed before you mail your return.
Can I use my own shipping label?
Can I use my own shipping label?
Please use the prepaid label we provide. If you use your own label against our instructions, we aren’t responsible for loss, damage, or tracking issues.
When will I receive my refund?
When will I receive my refund?
Refunds are issued to your original payment method once we receive and inspect your return. Processing usually takes 3–5 business days after arrival at our facility.
Can I exchange an item?
Can I exchange an item?
Yes. When submitting your return, choose an exchange reason (for example, size or color) and note what you’d like instead. We’ll confirm availability and email you with next steps. Any price differences can be paid securely through a payment link we provide.
What if I received a gift and want to return it?
What if I received a gift and want to return it?
Gift returns are eligible for store credit once approved. Please include the order number or the purchaser’s name and email so we can locate the order.
Are any items non-returnable?
Are any items non-returnable?
Yes. For hygiene and safety reasons, some items (such as worn slippers, socks, or final sale products) may not be returnable. Returns may also be refused for items that are used, washed, missing packaging, or not in original condition.
How will I know if my return is approved?
How will I know if my return is approved?
You’ll receive an email once your return is approved, along with the prepaid label and confirmation of any applicable return fee.
Can a return ever be denied?
Can a return ever be denied?
Yes. Returns may be refused for reasons such as: items returned after the 30-day window, used or damaged merchandise, missing packaging, or repeated return activity inconsistent with normal use.
Policies, Privacy, & Contact
Understand how our store policies work, how we protect your privacy, and where to reach us if you need help.
Where can I read Quite Cozy’s store policies?
Where can I read Quite Cozy’s store policies?
All of our policies are available in the Customer Care page linked at the bottom of our website. They include the Ordering & Payment Policy, Shipping & Delivery Policy, Returns & Exchanges Policy, Privacy Policy, and Terms of Service.
How is my personal information protected?
How is my personal information protected?
We use Shopify’s secure platform, encrypted payment processors, and industry-standard safeguards to protect your information. You can learn more in our Privacy Policy.
Do you share or sell customer information?
Do you share or sell customer information?
No. We never sell or share your personal information for marketing purposes. Limited data is shared only with service providers who help us process orders and deliver messages securely.
How do I unsubscribe from emails or texts?
How do I unsubscribe from emails or texts?
You can unsubscribe from marketing emails by clicking the “Unsubscribe” link in any message. To stop texts, reply STOP. You’ll still receive order updates and account notifications.
Can I get a copy of my data or delete my account?
Can I get a copy of my data or delete my account?
Yes. You can email Support@QuiteCozy.com to request access to or deletion of your personal information, subject to legal requirements.
How do I contact Quite Cozy?
How do I contact Quite Cozy?
You can reach us by email at Support@QuiteCozy.com, by phone at +1 (844) 909-COZY (2699), or through our Contact Us page. Our business hours are Monday – Friday, 9:00 am – 5:00 pm Pacific Time.
Still have a question?
We’re always happy to help — whether it’s about your order, a product, or anything cozy in between.
