This Shipping & Delivery Policy explains how we fulfill orders, which carriers we use, estimated transit times, where we ship, shipping rates, tracking, split shipments, delivery confirmation, and how we handle undeliverable packages. It should be read together with the Ordering & Payment Policy, Returns & Exchanges Policy, Privacy Policy, and Terms of Service.

Capitalized terms not defined here have the meanings given in the Terms of Service.

All orders ship from North Bend, Washington, United States.

We currently ship to the United States and Canada.

We currently do not ship to the following destinations:

American Samoa, Armed Forces Americas, Armed Forces Europe, Armed Forced Pacific, Guam, Marshall Islands, Micronesia, Northern Mariana Islands, or Palau.

Business days are Monday – Friday, excluding US federal holidays.

Most orders are fulfilled on the next business day after purchase. We pack that day and ship the following business day, so most orders leave our facility within 2 business days of the order date. This timing is a target, not a guarantee, and may vary during peak periods or due to carrier capacity.

We partner with UPS and USPS and will select the best available service for your address at the time of shipment. Delivery timeframes are carrier estimates and aren’t guaranteed.

• United States – Lower 48 + Washington, D.C.: UPS Ground or USPS Ground Advantage, estimated 1 – 5 business days from the ship date.

• United States – Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands: UPS Ground or USPS Ground Advantage, estimated 3 – 10 business days from the ship date. Deliveries to these destinations may take longer.

• Canada: UPS Standard, estimated 5 – 14 business days from the ship date.

Fast, straightforward shipping — your exact cost (if any) appears at checkout before you place your order.

• United States – Lower 48 + Washington, D.C.: Free shipping on orders over $99 USD — otherwise a flat rate of $10 USD per order.

• United States – Alaska, Hawaii, Puerto Rico, U.S. Virgin Islands: Free shipping on orders over $99 USD — otherwise a flat rate of $15 USD per order.

• Canada: Free shipping on orders over $139 CAD — otherwise a flat rate of $30 CAD per order.

IMPORTANT (Canada): Duties, taxes, and other import-related charges may be assessed by customs and/or collected by the carrier and are the recipient’s responsibility. See International Duties & Taxes (Canada) below.

Overview:

Orders shipping to Canada may be subject to duties, taxes, and other import-related charges assessed by Canadian customs and/or collected by the carrier. Any such charges are the recipient’s responsibility and may be required before delivery. Transit estimates do not include customs processing time.

What We Collect (and What We Don’t):

• We do not collect duties, import fees, brokerage fees, or customs-assessed taxes on behalf of Canadian customs, and we are not responsible for paying them.

• For Canadian customers, prices shown at checkout are displayed in Canadian Dollars (CAD) and reflect the platform’s localized pricing; we do not add a separate currency conversion fee at checkout.

• We cannot estimate duties, taxes, or import-related fees at the time of purchase, and we are not notified by the carrier or customs of the final amounts assessed.

What These Charges May Include:

Import-related charges can vary by shipment and may include, but are not limited to: import duties, GST/HST (and any applicable provincial taxes), handling fees, brokerage/agency fees, entry preparation fees, and disbursement or advancement fees (when the carrier advances charges and seeks reimbursement).

Who Determines and Communicates These Charges:

Customs and/or the carrier determines whether charges apply and the amount due. It is not our responsibility to inform the customer and/or recipient about duties, taxes, or other import-related charges, and we do not receive those charge details from the carrier or customs.

Self-Accounting (Self-Clearing) Option:

Canadian importers may be able to “self-account” (self-clear) and pay applicable duties and/or taxes directly to the Canada Border Services Agency (CBSA). This can help reduce or avoid certain brokerage or administrative fees charged by third parties.

There are two common timing paths:

A) Arrange Self-Accounting in Advance (Recommended): If you want to self-account, contact the carrier as early as possible while the shipment is en route and request the option to self-account/self-clear. When arrangements are made with the courier in advance of arrival, the courier can prepare the shipment so it is not processed through the courier’s standard accounting stream, and the courier can provide the documentation you’ll need for CBSA.

B) If Not Arranged in Advance (May Require Refusing Delivery): If the shipment has already reached Canada and self-accounting was not arranged pre-arrival, CBSA’s described process may require refusing delivery and advising the courier that you will self-account directly with CBSA. You would then present the required shipment documents to a CBSA office that offers accounting services, pay any duties/taxes due, obtain proof of payment, and provide that proof back to the courier so delivery can be completed.

If you choose to self-account/self-clear, you are fully responsible for completing all required steps, forms, and documentation and for meeting any deadlines or process requirements set by CBSA and the carrier.

Refused Payments and Return-to-Sender:

If the customer and/or recipient refuses to pay duties, taxes, or other import-related charges for any reason, the shipment may be returned to us (or otherwise treated as undeliverable) at the customer’s expense. If a returned shipment is received back by us, it will be handled in accordance with our Returns & Exchanges Policy, and any applicable return shipping fees and original shipping costs (if any) may be deducted from the refund.

Our Role and Responsibility:

Our responsibility is limited to providing accurate shipment information to the carrier and customs, including (as applicable): the recipient’s address and contact information, the included products and weights, declared value, country of origin (where manufactured), and the appropriate HS code(s) used for customs classification.

For certain orders (for example, high-value or at-risk shipments), we may require a signature upon delivery at our discretion. If a signature is required, this will be noted on your tracking details.

When your order ships, we will email your tracking number(s). You can also view tracking anytime in your Quite Cozy account under My Orders. If your order ships in more than one package, each package will have its own tracking number listed on the order.

We send automatic updates for key shipping events when available from the carrier and enabled for your order. Typical events include:

• Shipping Update (for example, label created or a carrier exception)

• Out for Delivery

• Delivered

For orders that ship in multiple packages, you may receive separate notifications for each package and tracking number.

How You’ll Receive Updates: Email notifications are sent to the address on your order. If you opted in to SMS at checkout or in your account, some updates may also be sent by text message.

Where to Check Status: You can view real-time tracking on your order status page (linked in your emails) or in your Quite Cozy account under My Orders.

Important Notes:

• Event timing and availability depend on carrier scans and systems. Occasionally, scans can be delayed or missed.

• Notifications are informational and do not guarantee delivery by a specific date.

• For delivery problems after a “Delivered” scan, see Delivery Issues — Lost vs. Damaged.

• For address problems or returned-to-sender packages, see Address Accuracy and Changes and Undeliverable or Returned-to-Sender.

• Order confirmation and shipping confirmation emails are described in the Ordering & Payment Policy.

To keep items protected and shipping efficient, we may ship your order in multiple packages. There is no additional shipping charge to you when this happens.

We do not currently offer preorders. Items are available to purchase only when in stock.

Lost/Not Received (tracking shows Delivered): Please check with household members and neighbors first, then email Support@QuiteCozy.com within 7 days of the delivery scan so we can help investigate with the carrier.

Damaged in Transit: If any item arrives damaged, email Support@QuiteCozy.com within 7 days of delivery with photos of the packaging and any damaged item(s). We will make it right. Note: Full remedy steps for wrong, damaged, or defective items are outlined in our Returns & Exchanges Policy.

Please confirm your shipping address carefully at checkout. We can update an address any time before an order is fulfilled. Once an order is fulfilled, address changes and rerouting are no longer possible. For order edits or cancellations, see our Ordering & Payment Policy.

If a package is returned to us because the address provided was incorrect, incomplete, or otherwise undeliverable, we can:

• Reship to a corrected address at the applicable flat rate (see Shipping Rates) after we receive the returned package, or

• Process the items per our Returns & Exchanges Policy once the returned package is received.

Original shipping charges are not refundable unless we made an error.

We ship most orders in durable 3 mil poly mailers that are waterproof and space-efficient. Larger or multi-item orders may ship in multiple mailers, each with its own label and tracking number. Boxes are used when a mailer is not practical.

Severe weather, carrier disruptions, and holiday volume may impact transit times. We will keep you updated if we become aware of a significant delay. Transit estimates do not account for such delays

We may amend this Shipping & Delivery Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. When we do, we will: (1) post the updated Shipping & Delivery Policy on our Site, (2) update the Revision Date at the top, and (3) provide additional notice if required by law (for example, an on-site notice or email). Unless we state otherwise or applicable law requires a different effective date, amendments take effect when posted. Your continued use of the Services after an amendment becomes effective constitutes acceptance.

For policies that govern orders (the Ordering & Payment Policy, Shipping & Delivery Policy, and Returns & Exchanges Policy), if an amendment would materially affect an existing order, we will apply the version in effect when you placed your order, unless the change benefits you or we are required by law to apply the new version.

We encourage you to review this Shipping & Delivery Policy periodically to stay informed about our current terms.

We’re here to help.

Email: Support@QuiteCozy.com

Phone: +1 (844) 909-COZY (2699)

Hours: Monday – Friday, 9:00 am – 5:00 pm Pacific Time

Mailing Address: Quite Cozy, 249 Main Ave S Ste 107-144, North Bend, WA 98045, United States