This Shipping & Delivery Policy explains how we fulfill orders, which carriers we use, estimated transit times, where we ship, shipping rates, tracking, split shipments, delivery confirmation, and how we handle undeliverable packages. It should be read together with the Ordering & Payment Policy, Returns & Exchanges Policy, Privacy Policy, and Terms of Service.

Capitalized terms not defined here have the meanings given in the Terms of Service.

All orders ship from North Bend, Washington, United States.

Business days are Monday – Friday, excluding US federal holidays.

Most orders are fulfilled on the next business day after purchase. We pack that day and ship the following business day, so most orders leave our facility within 2 business days of the order date. This timing is a target, not a guarantee, and may vary during peak periods or due to carrier capacity.

• United States: UPS Ground, estimated 1 – 5 business days from the ship date.

• Canada: UPS Standard, estimated 3 – 7 business days from the ship date.

Transit estimates are provided by the carrier and are not guaranteed.

• United States: Flat rate $10 USD per order.

• Canada: Flat rate $30 CAD per order.

• Free US Shipping: Orders shipping to US addresses with a sub-total of $125 USD or more ship free of charge via UPS Ground.

We currently ship to the United States and Canada.

UPS does not deliver to PO Boxes (including APO/FPO/DPO military or diplomatic mail addresses). We cannot ship to PO Boxes at this time. Please provide a street address at checkout.

For certain orders (for example, high-value or at-risk shipments), we may require a signature upon delivery at our discretion. If a signature is required, this will be noted on your tracking details.

When your order ships, we will email your tracking number(s). You can also view tracking anytime in your Quite Cozy account under My Orders. If your order ships in more than one package, each package will have its own tracking number listed on the order.

We send automatic updates for key shipping events when available from the carrier (UPS) and enabled for your order. Typical events include:

• Shipping Update (for example, label created or a carrier exception)

• Out for Delivery

• Delivered

For orders that ship in multiple packages, you may receive separate notifications for each package and tracking number.

How You’ll Receive Updates: Email notifications are sent to the address on your order. If you opted in to SMS at checkout or in your account, some updates may also be sent by text message.

Where to Check Status: You can view real-time tracking on your order status page (linked in your emails) or in your Quite Cozy account under My Orders.

Important Notes:

• Event timing and availability depend on carrier scans and systems. Occasionally, scans can be delayed or missed.

• Notifications are informational and do not guarantee delivery by a specific date.

• For delivery problems after a “Delivered” scan, see Delivery Issues — Lost vs. Damaged.

• For address problems or returned-to-sender packages, see Address Accuracy and Changes and Undeliverable or Returned-to-Sender.

• Order confirmation and shipping confirmation emails are described in the Ordering & Payment Policy.

To keep items protected and shipping efficient, we may ship your order in multiple packages. There is no additional shipping charge to you when this happens.

We do not currently offer preorders. Items are available to purchase only when in stock.

Lost/Not Received (tracking shows Delivered): Please check with household members and neighbors first, then email Support@QuiteCozy.com within 7 days of the delivery scan so we can help investigate with the carrier.

Damaged in Transit: If any item arrives damaged, email Support@QuiteCozy.com within 7 days of delivery with photos of the packaging and any damaged item(s). We will make it right. Note: Full remedy steps for wrong, damaged, or defective items are outlined in our Returns & Exchanges Policy.

Please confirm your shipping address carefully at checkout. We can update an address any time before an order is fulfilled. Once an order is fulfilled, address changes and rerouting are no longer possible. For order edits or cancellations, see our Ordering & Payment Policy.

If a package is returned to us because the address provided was incorrect, incomplete, or otherwise undeliverable, we can:

• Reship to a corrected address at the applicable flat rate (United States: $10 USD; Canada: $30 CAD) after we receive the returned package, or

• Process the items per our Returns & Exchanges Policy once the returned package is received.

Original shipping charges are not refundable unless we made an error.

We ship most orders in durable 3 mil poly mailers that are waterproof and space-efficient. Larger or multi-item orders may ship in multiple mailers, each with its own label and tracking number. Boxes are used when a mailer is not practical.

Severe weather, carrier disruptions, and holiday volume may impact transit times. We will keep you updated if we become aware of a significant delay. Transit estimates do not account for such delays

Orders shipping to Canada may be subject to duties and taxes assessed by customs. These charges, if any, are the recipient’s responsibility and may be collected by the carrier or customs before delivery. For Canadian customers, prices shown at checkout are displayed in Canadian Dollars (CAD) and already reflect the current exchange rate and any platform conversion costs; we do not add a separate currency conversion fee at checkout. Transit estimates do not include customs processing time.

We may amend this Shipping & Delivery Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. When we do, we will: (1) post the updated Shipping & Delivery Policy on our Site, (2) update the Revision Date at the top, and (3) provide additional notice if required by law (for example, an on-site notice or email). Unless we state otherwise or applicable law requires a different effective date, amendments take effect when posted. Your continued use of the Services after an amendment becomes effective constitutes acceptance.

For policies that govern orders (the Ordering & Payment Policy, Shipping & Delivery Policy, and Returns & Exchanges Policy), if an amendment would materially affect an existing order, we will apply the version in effect when you placed your order, unless the change benefits you or we are required by law to apply the new version.

We encourage you to review this Shipping & Delivery Policy periodically to stay informed about our current terms.

We’re here to help.

Email: Support@QuiteCozy.com

Phone: +1 (844) 909-COZY (2699)

Hours: Monday – Friday, 9:00 am – 5:00 pm Pacific Time

Mailing Address: Quite Cozy, 249 Main Ave S Ste 107-144, North Bend, WA 98045, United States